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Oman: Easier for Indian workers to get passport, visa services
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Expatriate Services: The Indian embassy has instructed the outsourcing centre to put up boards prominently at all counters, detailing the services offered, both optional and compulsory, in most vernacular languages.


REJIMON K: MUSCAT: A meeting convened at the Indian Embassy on Saturday to discuss the problems at the recently opened outsourcing centre has come out with positive results. The meeting was attended by Indian Embassy officials and Indian Social Club (ISC) office bearers and convenors of ISC’s linguistic wings.

It was decided that from now onwards, to avoid fee for filling application forms, the embassy would make the forms available at Indian Social Club offices, its linguistic wings and at all the major companies in the Sultanate. In addition to this, the forms will be made available online on the outsourcing centre’s website as well.

“By making available the forms widely, which is now available only at the centre, it will be easier for the Indians in the Sultanate to get it from other places and fill it on their own,” PM Jabir, Community Welfare Secretary of Indian Social Club, told Times of Oman.

“Thus, they can avoid paying RO2, the fee charged by the centre for filling the application form. This will be a big relief for the Indians, especially the blue-collar workers, because RO2 is always a big amount for those whose salary ranges between RO40 and RO50.”

The centre was opened recently and there have been complaints that there are neither enough boards showing additional charges nor enough staff to brief the customers about the services offered by the centre, in addition to the “high fee” being charged for some services.

Complaints raised by residents against certain services were brought to the notice of the Indian ambassador. On the basis of the complaints, the third meeting was held on Saturday.

Recently, the Indian ambassador had assured the media that he would look into the grievances raised and talk to the centre’s officials to resolve them. It was also agreed at the meeting to give instructions to the centre to put up boards prominently at all counters detailing the services offered, both optional and compulsory, in most vernacular languages.

“Most of the customers are illiterate and semi-illiterate blue-collar workers. If the optional charges are not specifically mentioned in vernacular languages, they won’t understand it and they will be spending extra money for it unnecessarily,” Jabir noted.

The meeting has also decided to direct the centre officials to make the delivery timings more convenient for people.

“Even though there are some logistical problems to deliver the documents earlier than the present one, they have agreed to make it one hour early from 5.30 pm. The earlier timings were causing trouble for the people who were coming from the interior areas of the Sultanate,” he pointed out.

“Earlier, the passports were delivered to the applicants only. Now, anybody with an authorisation letter from the applicant can receive the passport,” he added.

( Courtesy: )



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