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EFFECTIVE EVALUATION
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Public speaking and leadership are skills that can be developed and improved. In
Toastmasters,
feedback is called evaluation, and it is the heart of the Toastmasters
educational program. You observe the speeches and leadership roles of your
fellow club members and offer evaluations of their efforts, and they do the same
for you. If you truly want to improve your speaking and leadership skills, you
must learn how to give and receive helpful evaluations.
INTRODUCTION
Have you ever helped your child with a school assignment? Been asked by a
co-worker for advice on a project?
Offered suggestions to local government?
If you have, you have been an evaluator. You have listened to and observed
others and their work and offered feedback. You evaluate in some manner every
day, at home, at the office, and in the community.
People join Toastmasters clubs to improve their speaking and leadership skills,
and these skills are improved through evaluations. Members prepare and present
speeches based on projects in the Compe-tent Communication manual, or they serve
in leadership roles while completing
projects
in the Competent Leadership manual. Their fellow club members
evaluate the speeches or leadership efforts, enabling the to develop their
speaking or leadership skills.
The tone and content of an evaluation have great impact on the speaker and even
on the club. A harsh evaluation may cause a member to leave the club. An overly
kind evaluation may not help the member to improve, making the member frustrated
and unhappy. Good evaluators strive to find a balance between the extremes,
giving evaluations that are helpful
and encouraging.
Although most of the time you will be evaluating others in the club, the skills
you learn can be applied in all aspects of your life. You will become a better
listener and a more critical thinker. By reading this manual carefully and
applying its tips and techniques to your evaluations, you will quickly be able
to give helpful, positive, constructive evaluations that will motivate and
genuinely help the receiver. You will also learn about other evaluation methods
and resources available to help you and your fellow club members, and about how
your club can evaluate itself to ensure the club is meeting member needs.
WHEN YOU ARE THE EVALUATOR
The Evaluator’s Role
Your purpose as an evaluator is to provide
honest reaction in a constructive manner to the person’s efforts, using the
evaluation guides provided. You are not a judge or an authority
on speaking or leadership.
When you evaluate, you are simply giving your own reaction to the person’s
speaking or leadership efforts. An evaluation
is an opinion, nothing more. This opinion
should mention the effect on you, what the speaker or leader did well, areas
where the speaker or leader could improve, and specific recommendations for
improvement.
Keep in mind that you cannot change the person’s behavior or force the person to
accept your ideas and suggested improvements. Nor can you demand that a speaker
or leader repeat a project if you believe the person did not accomplish project
objectives or otherwise did not perform
well. But through your evaluation
you can provide information that the speaker or leader may consider for future
projects. The decision to accept your suggestions
is the speaker or leader’s alone.
4 EFFECTIVE EVALUATION
Even when you are not the assigned evaluator, you are encouraged to give
feedback. The more feedback a speaker or leader receives, the more the person
benefits. This evaluation need not be as detailed as that of the assigned
evaluator, but it should mention something the speaker or leader did well,
something that could be improved, and a specific recommendation for improvement.
Most clubs provide members with short evaluation forms to fill out and give to
the speaker or leader at each meeting, or you can write your evaluation on a
piece of paper.
If you are a new Toastmaster, you most likely will not be assigned to evaluate
until you have read this manual, spoken with your club’s vice president
education about the evaluation process, attended at least three or four club
meetings where others gave evaluations, and completed one or two speeches or
leadership
projects yourself. These activities
will give you information and experience that you can draw on as you prepare
your first evaluation.
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